Ninara FAQ

Frequently Asked Questions

Where does Ninara ship?

Ninara currently ships orders within the United States and Canada.

Do you offer free shipping?

Yes. We offer free shipping on orders over $79 in the USA. Shipping rates for Canada will be shown at checkout.

How long does it take to process my order?

Most orders are processed within 1–3 business days. Processing times may vary during weekends, holidays, high-volume periods, or unexpected delays.

How long does delivery take?

Delivery time depends on the shipping carrier and destination. Once your order ships, tracking information will be provided when available.

Are your products shipped from the United States?

Yes. Our products are stocked in U.S. warehouse locations, which helps us ship faster and keep inventory fresh and ready for customers.

Can I return food items?

No. For safety reasons, food, beverages, snacks, pantry items, spices, sweets, canned foods, and grocery products are final sale and cannot be returned.

Can I return non-food items?

If Ninara sells non-food items, they may be eligible for return if they are unused, unopened, and in their original condition. Return requests must be submitted within 7 days of delivery.

What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery. Include your order number and photos of the damaged item, shipping box, packing materials, and shipping label.

What should I do if an item is missing or incorrect?

Please contact us within 48 hours of delivery with your order number and details of the missing or incorrect item. We will review the issue and help resolve it.

Do you ship heat-sensitive products during summer?

To protect product quality, some heat-sensitive items may be unavailable during hot weather or summer months.

Why are some products unavailable?

Some products may be temporarily unavailable due to inventory, seasonality, supplier availability, shipping conditions, or quality control.

How can I contact Ninara?

You can contact us through our Contact page, and our team will get back to you as soon as possible.