Privacy Policy

At Ninara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, contact us, or interact with our online store.

Information We Collect

When you use our website or place an order, we may collect information such as:

- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment-related information
- Account information, if you create an account
- Messages or information you send through our contact form
- Website usage information, cookies, device information, and browsing activity

We collect this information to operate our online store, process orders, provide customer support, improve our website, and communicate with customers.

How We Use Your Information

Ninara may use your information to:

- Process and fulfill orders
- Provide shipping and tracking updates
- Respond to customer service requests
- Manage returns, refunds, damaged items, or missing item claims
- Improve our website, products, and customer experience
- Send order-related notifications
- Send marketing emails or promotions if you choose to subscribe
- Help prevent fraud and protect our store
- Comply with legal, tax, payment, and business requirements

Payment Information

Payments are processed through secure third-party payment providers. Ninara does not store full credit card numbers or full payment card details on our own systems.

Shipping and Fulfillment

We may share necessary order and shipping information with shipping carriers, fulfillment partners, payment processors, and service providers in order to process and deliver your order.

Cookies and Tracking

Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze website traffic, support checkout functionality, and provide relevant marketing or advertising.

You may be able to control cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

Marketing Communications

If you subscribe to emails or marketing messages, we may send you promotions, updates, new product announcements, or store news. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email.

Sharing Information

We do not sell your personal information for money. However, certain privacy laws may define some advertising, analytics, or marketing activities as “sharing” or “targeted advertising.”

We may share information with trusted service providers who help us operate our business, including:

- Shopify and website service providers
- Payment processors
- Shipping carriers
- Email and marketing platforms
- Analytics and advertising partners
- Fraud prevention and security providers
- Legal, tax, or compliance service providers when required

Your Privacy Choices

Depending on where you live, you may have rights related to your personal information, such as the right to access, correct, delete, or opt out of certain uses of your information.

You may also use our “Your Privacy Choices” page if available on our website to manage privacy options related to certain data sharing or targeted advertising.

Data Security

We take reasonable steps to protect your personal information. However, no website, online store, payment system, or electronic transmission is completely secure. We cannot guarantee absolute security, but we work to use trusted platforms and service providers to help protect customer information.

Data Retention

We may keep order and customer information for as long as needed to operate our business, provide customer support, comply with legal or tax obligations, resolve disputes, and maintain business records.

Children’s Privacy

Ninara is not intended for children under the age of 13. We do not knowingly collect personal information from children.

International Customers

If you are located outside the United States, including Canada, your information may be processed in the United States or other locations where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the updated effective date.

If you have questions about this Privacy Policy or your personal information, please contact us through our Contact page.