Shipping Policy

At Ninara, we work to process and ship orders as quickly as possible from our U.S. warehouse locations.

Order Processing

Most orders are processed within 1–3 business days. Processing time may vary during weekends, holidays, high-volume periods, or unexpected carrier delays.

Shipping Within the USA and Canada

We currently ship orders within the United States and Canada. Shipping rates and delivery options will be shown at checkout based on your order and shipping address.

Free Shipping

We offer free shipping on orders over $79 in the USA. Free shipping may not apply to Canadian orders unless clearly stated at checkout.

Delivery Time

Estimated delivery times may vary depending on the shipping carrier, destination, weather conditions, customs processing for Canadian orders, and other factors outside of our control. Once your order ships, you will receive tracking information when available.

Fresh Inventory

Our products are stocked in U.S. warehouses, which helps us ship faster and keep inventory fresh and ready for our customers.

Heat-Sensitive Products

To protect product quality, some heat-sensitive items may be unavailable for shipping during hot weather or summer months. If an item is not suitable for shipping due to temperature conditions, we may remove it from availability or contact you before shipping.

Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery. Photos of the package, damaged items, shipping label, and packing materials may be required so we can review the issue and assist you properly.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Ninara is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.