Terms of Service

Welcome to Ninara. By accessing our website, browsing our store, placing an order, or using any part of our online store, you agree to the following Terms of Service.

Please read these terms carefully before using our website.

General Use

Ninara is an online retail store offering international grocery products, snacks, sweets, beverages, pantry items, spices, and other products.

By using our website, you agree to use it only for lawful purposes and in a way that does not harm, disrupt, or interfere with the operation of our store or the experience of other customers.

Product Information

We do our best to provide accurate product names, descriptions, images, prices, sizes, and availability. However, product packaging, ingredients, labels, country of origin, and availability may change from time to time.

Customers are responsible for reviewing product labels, ingredients, allergens, and packaging before consuming or using any product.

Allergen and Ingredient Information

Some products may contain or be processed in facilities that handle common allergens, including but not limited to milk, eggs, wheat, soy, peanuts, tree nuts, sesame, fish, or other allergens.

Ninara does not guarantee that any product is free from allergens unless clearly stated by the manufacturer on the product packaging.

Orders and Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of the order.

Ninara reserves the right to cancel or refuse any order for reasons including, but not limited to, product availability, pricing errors, suspected fraud, shipping restrictions, incorrect information, or other business reasons.

Pricing and Availability

Prices and product availability may change without notice. We reserve the right to correct errors, update prices, remove products, or limit quantities at any time.

If an item is unavailable after an order is placed, we may contact you, remove the item from the order, issue a refund for the unavailable item, or cancel the order if necessary.

Shipping

Ninara currently ships within the United States and Canada. Shipping rates, delivery options, and estimated delivery times are shown at checkout when available.

Delivery times are estimates only and may be affected by carrier delays, weather, holidays, customs processing for Canadian orders, or other factors outside of our control.

Free shipping promotions may apply only to eligible orders and locations as clearly stated on our website or at checkout.

Returns and Refunds

Food, beverages, snacks, pantry items, spices, sweets, canned foods, and grocery products are final sale and cannot be returned for safety reasons.

Non-food items may be eligible for return if they are unused, unopened, and in their original condition, according to our Return & Refund Policy.

If your order arrives damaged, missing an item, or contains an incorrect item, please contact us within 48 hours of delivery with your order number and photos so we can review the issue.

Heat-Sensitive Products

To protect product quality, some heat-sensitive products may be unavailable during hot weather or summer months. We may remove certain items from availability or contact you before shipping if temperature conditions may affect product quality.

Account Information

If you create an account on our website, you are responsible for keeping your login information secure. You agree to provide accurate and complete information when placing orders or creating an account.

Payment

Payments are processed through secure third-party payment providers. By placing an order, you confirm that you are authorized to use the payment method provided.

Ninara does not store full credit card numbers on our own systems.

Website Content

All website content, including text, images, graphics, branding, logos, product information, and design elements, is owned by or licensed to Ninara and may not be copied, reproduced, or used without permission.

Limitation of Liability

Ninara is not responsible for indirect, incidental, special, or consequential damages related to the use of our website, products, shipping delays, or third-party services.

Our total liability for any order-related issue will not exceed the amount paid for the affected product or order.

Third-Party Services

Our website may use third-party services such as Shopify, payment processors, shipping carriers, email platforms, analytics tools, and advertising services. These third parties may have their own terms and privacy policies.

Changes to These Terms

Ninara may update these Terms of Service from time to time. Any updates will be posted on this page. Continued use of our website after changes are posted means you accept the updated terms.

If you have questions about these Terms of Service, please contact us through our Contact page.